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FAQ

When will prettypractical charge my credit card?

prettypractical will charge your credit card at the time that your order is placed.

Can I use store credits to make a purchase?

Yes – store credits can be used to make purchases on merchandise only. To view your available store credit, make sure you’re logged into your prettypractical account, then click on the “Cart”. To apply store credits to a purchase, just select them as a method of payment at checkout.

How can I check on the status of my order?

To view the status of your order, make sure you’re logged into your prettypractical account and click on “My Account.” To view the current order status, under “My Orders,” click on the order number.

What is prettypractical's return policy?

If you are not completely satisfied with your purchase and decide you no longer want the item you have received, returns are accepted on merchandise within 30 days from the date of purchase. Returns must be in original, unused, unworn condition with all tags attached and all packaging included. Shipping charges are not refundable. Returns will be processed within 10 business days from the date we receive your package. After your return has been processed, please note that it may take up to one full billing cycle for a refund to appear on your credit card.

Will I receive an order confirmation?

An order confirmation will be sent to your email address soon as your order is processed. This message will contain your order number and other important information regarding your order.

How can I view my order history?

Your order history can be viewed under the My Account. It will include your current and previous orders, order numbers, and shipping information.

When can I expect to receive my order?

Please note that shipping times are estimates, based on when your order is shipped. The approximate shipping time for USPS Priority Mail is 3-7 business days. 

Can I track my order once it ships?

You can track your order by visiting the “Order History” page under “My Account.” You can also track your order via the tracking number that is provided in your shipping confirmation email.

What if I have a question about my order?

If you have a question about your order, you can contact us and we will be glad to assist you.

Can I make changes or cancel my order?

One your order is received, we will make every attempt to ship it to you as quickly as possible. Unfortunately, we are not able to make changes to an order once it has been placed.

What payment options are available?

prettypractical accepts payments from Visa, MasterCard, Discover and Paypal.

Does prettypractical charge sales tax?

The prices displayed on the site do not include sales tax. Currently, sales tax applies only to items being shipped to California. For California addresses, sales tax will be calculated and charged at the time the order is placed.

What is prettypractical's shipping policy?

All orders are shipped USPS Priority Shipping for free. To obtain delivery status, please enter the tracking number you received via email at USPS.com. All items are packaged and shipped in gift boxes and envelopes made from 100% recycled materials and eco-friendly fibers.

What if I have forgotten my password?

  If you have forgotten your password, you can use the “Forgot Password” link on the log-in page to retrieve your password. If you are still unable to log in successfully, please contact us.

 What is prettypractical's privacy policy?

  prettypractical's privacy policy can be found here.

How do I manage my account information?

You can modify details such as username, name, password, email, and street address by logging in and clicking on “My Account".

I am allegic to nickel, is prettypractical's jewelry nickel free?

Yes, all our jewelry is nickel free and complies with the state of California's requirements regarding lead and nickel levels. 

Is making a purchase with your website safe?

We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. 

We have established a Secure Shopping Guarantee for every transaction that you make with www.prettypracticalonline.com. Should any unauthorized charges appear on your credit card as a result of shopping with us, immediately notify your credit card provider in accordance with its reporting rules and procedures. We will cover the liability of purchases made through this web site only if the unauthorized use of your credit card resulted through no fault of your own. If your bank holds you responsible for fraudulent charges, we will cover your liability up to $25.00.

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